Pest control in Hawaii starts with termites. They are in older single-wall wood, in newer framed wood, and in the ohana that was added and then ignored. Humid rain and a blocked breeze soften the same boards. Droppings, blistered paint, and wood that gives under pressure are the report. A treatment that never looks at the structure leaves you with eaten wood and a false sense that the wall is fine.
Say what you saw and where it was. A mud trail at the slab, wings on a sill, or pellets on the floor are different clues, and the call should carry the clue. Windward walls stay wetter. Leeward walls stay drier and still host them in the shade and in the addition. Ants and roaches show up in a closed kitchen where the trade winds no longer move the air.
Do not accept a spray along the baseboard as the whole plan when the sill or the roof tail is already soft. Pest work and carpentry have to meet if the wood is gone. Rusted hardware is not an insect, but it often shares the wall, and the stories should stay separate. Fences, decks, and landscape timbers on lava rock or coral soil can be the bridge into the house. Mention them if they are soft.
There is no cold season here that ends a colony. Waiting for a winter that will not arrive is how a soft board becomes a soft wall. Say how long the signs have been visible. A single swarm and a colony that has been in the wood are different scopes. If a roof or a bath is about to open that wall, look at the same time and do not cover the damage again.
Say termites or the other pest you saw, the town, and whether the house is single-wall or framed. Mention the ohana if that is where the wood is soft. The next swarm is not the proof you should wait on. The soft floor is already proof. Call the number on this page.