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Plumbing

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If water is where it shouldn't be, call. Say leak, drain, or water heater, and the city.

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Service types

Leak repair

Supply leaks at valves, pipes, and fixtures, including leaks you can hear but not see.

Questions to ask

  • Is the leak on the supply side or the drain side?
  • Will the repair require opening a wall or ceiling, and who patches it?
  • Is the shutoff for this fixture working?

Drain cleaning

Slow or stopped drains, and the difference between a cable and a camera.

Questions to ask

  • Is the stoppage in a fixture trap, a branch line, or the building sewer?
  • Does the price include a camera if the cable does not clear it?
  • Are you being sold a repair of the pipe, or only a clearing of the blockage?

Water heater repair and replacement

No hot water, leaks at the tank, or a planned replacement of a tank or tankless unit.

Questions to ask

  • Is the unit gas or electric, tank or tankless, and what is its age?
  • Does replacement include a new shutoff, expansion tank, pan, and venting where those apply?
  • Who pulls the permit, and is haul-away of the old unit included?

Fixture installation

Faucets, toilets, disposals, and shutoff valves.

Questions to ask

  • Are the supply valves being replaced with the fixture?
  • Does the toilet flange need repair, or only the fixture?
  • Is disposal installation assuming an existing switch and outlet?

For homeowners

  • Know where the main shutoff is before you need it. A supply leak does not wait on a callback.
  • A cable clears a blockage. It does not repair a broken pipe. Ask which one you are buying.
  • Water heater replacement often includes more than the tank: venting, gas flex or electrical, pan, and discharge piping. Ask for those lines on the bid.

Questions

What do I say when I call?

Where the water is, whether you can shut it off, and the city.

Should I wait if it's only a drip?

Call anyway. A drip and a burst use the same number. Say which one you have.

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