Pest Control in New York starts with what you saw, because the state does not share one pest or one kind of wall. City mice and roaches use party walls, risers, and the gap under a door that opens on a stair hall. Upstate mice come in from the edge of a yard when the freeze hits, and carpenter ants follow wood that stayed wet. Buffalo adds a long season of closed windows and entry points buried in snow. Say the creature and the room.
A general spray is not a plan. Ants in a kitchen, roaches behind a stove, mice in a drop ceiling, and termites in a sill are different work. Ask what was identified and how. Ask whether the proposal is the product, the sealing of holes, or both. In a city building, bait and exclusion have to respect neighbors and shared chutes. In a detached house, the sill, the garage door, and the woodpile against the wall matter just as much.
Season changes the call. Fall is when rodents look for heat. Spring is when ants and termite swarmers show up. A lake winter keeps a Buffalo house sealed, so a few mice become a path through the pantry. Summer humidity in the city keeps drains and bath traps attractive. Tell the call whether this is the first time or a problem that returns to the same corner every year.
Have a plain report. What you saw, where, and when in the day. Droppings, wings, a nest, a damaged sill, or only a sound in the wall at night. Photos help after you are on the phone. If you are in a multi-unit building, say whether the neighbor has the same visitor. If you are upstate in a house with a crawl space or a damp basement, say that too. Do not guess a species and then argue with the evidence.
The city wall and the upstate sill are not interchangeable. Neither is a termite question and a line of pavement ants. Pest Control in New York is the insect or the rodent in front of you, plus the way your building lets it in. Say that clearly. Call the number on this page.