Plumbing in Indiana fails at the freeze and again at the thaw. Hose bibs left charged split on the first hard night. Supply lines in outside walls and in crawls go quiet, then leak when the ice releases. Sump pumps meet the clay that will not let a heavy rain leave the foundation. Know the main shutoff before you need it.
Galvanized lines in older towns narrow and pinhole. Newer subdivisions are more often plastic supply and a different set of joint failures. Cast iron or clay sewer lines belly and catch roots. A cable can open a clog and still leave a broken pipe, so say whether you need a clearing or a repair. Basement floor drains that reverse in a storm are not a faucet leak. Say if water is coming up or going down.
Water heaters fail on cold mornings or leak when the tank is used up. A unit in a garage can freeze when a basement unit would not. Gas or electric, tank or tankless, changes the vent and the shutoff. Include the pan and the discharge line. Say the fuel, and say if the hot water is gone or pooling.
Outside city water, a frozen well line or a heaved septic pipe is not a street-main call. Say which you are on. Indoors, name supply or drain and the floor. A rocking toilet often means the flange. Sump water dumped back at the foundation returns with the next storm, so say where the discharge actually goes.
Say burst, clog, sump, or water heater, and name the town. Mention a hose bib if it was never drained. A crawl-space line and a basement line are different access, so say which you have. If the basement is rising, say that before the faucet story. Call the number on this page.