Plumbing in New Mexico is mineral, adobe, and a freeze that arrives on a clear night. Heaters scale. Galvanized lines in older houses pinhole inside walls that are thick enough to hide the drip for a long time. Cooler supply lines leak at the roof and stain ceilings that get blamed on the canales. Exterior-wall baths and hose bibs freeze when the temperature crashes after sunset, which happens often enough to plan for and often enough to surprise people who moved from a low desert. Wells and septic fields cover a lot of the state. City water covers the rest. Say which you have.
Shut the main if the water is supply, and say whether the valve works. Tell the difference between one slow drain and a stack of fixtures backing up. A cable clears a clog. It does not repair a crushed line or a root intrusion from a cottonwood or a poplar. Ask whether a camera is part of the work. In adobe, say where the water first showed up, because it can travel inside the wall and exit somewhere else. A warm spot in a slab still means a possible hidden leak.
On a heater, say gas or electric. Ask for a shutoff, a pan if the location needs one, a discharge line, and haul-away. Ask whether scale was the failure. If the house is on a well, say so before anyone assumes city pressure. If a cooler line is the suspect, say that the stain follows the cooler, not the rain. Manufactured homes on the edges use different fittings. Mention them.
A clear night is enough to split an exposed line, even when the afternoon felt mild. Say whether the house has already frozen once, and whether the vulnerable pipe is a hose bib, an exterior bath, or a line in a crawl space. That detail is the difference between a New Mexico call and a low-desert call.
A freeze and a scale failure are both ordinary here, and neither should wait through another cold night or another hot afternoon without hot water. Call the number on this page.