Windows in Nebraska take hail on the glass and wind at the frame, often in the same storm. Ice pits the outer pane, cracks a sealed unit, and tears the screen. The sash may still latch. That does not mean the window is fine. A pitted pane scatters light and can break the seal, so fog shows up later and gets blamed on age. The side of the house that faced the storm will tell you which units to count first.
Older town houses often have wood units set in brick, sometimes with a storm panel that took the hit and sometimes with the hit straight on the glass. Newer houses on open lots tend to have vinyl units with a wide face that hails like a drum. Insert work leaves the old frame. Full-frame work opens the wall. If the wood is soft, or the brickmold is split, leaving the frame is how you buy the same leak again. If the frame is sound, tearing it out is extra surgery.
Wind-driven rain after the ice is the second act. Water that enters at the head of the window runs into the trim and shows up as paint bubbles weeks later. Ask how the sill sheds water and what goes into the gap around a new unit. A pretty glass package that is set on a rotten sill is a short story.
Hail scars and ordinary age are not the same sentence. Fog between panes, a sash that will not stay up, and hardware that crumbles in your hand can be a repair. Impact cracks, pits you can feel with a fingernail, and screens with holes punched through are storm damage. Say which one you have before someone talks you into replacing every opening on the calm side of the house.
Count the bad units, name the rooms, and say whether the frames are soft. Name the town and whether hail or wind is the reason you are calling. If a claim is in play, keep the deductible and the policy page nearby so the glass conversation does not wander off into a guess. The pits will not polish themselves out. Call the number on this page.