Windows in New Mexico live in a daily swing. The afternoon sun at elevation loads the glass, and the night drops far enough to show every draft and every failed seal. Adobe openings are deep, often out of square, and finished in plaster. Tract openings in newer towns are ordinary stucco holes that still take wind-driven monsoon rain at the sill. Mountain houses add cold, wood sash, and condensation on winter mornings. Eastern plains houses add wind that finds any gap and hail that can crack a pane. One speech about replacement windows will not cover that map.
Say the failure and the wall. Fog between panes, a soft wood frame, water on the stool after a storm, or a room that is hot at four and cold at ten. Count the openings. An adobe window can be an odd size, and forcing a standard unit into a thick wall is how plaster cracks and the sill goes flat. Ask whether the job is an insert or a full-frame rebuild. Inserts are a mistake when the frame is rotten. Full-frame work in adobe needs a plan for the depth and the plaster, not only the glass.
Ask how the sill sheds water and how flashing works in a wall that may not have modern wrap. Ask who patches plaster or stucco. Ask what fills the gap so spring wind and dust do not pour through. Hardware that sticks on a cold night is not automatically a whole-house project. A cracked pane after a plains hailstorm is not a draft complaint. Say which you have.
Spring wind packs dust into tracks and shows you the gaps a calm winter hid. A cracked pane on the eastern plains is a different opening from a drafty adobe window in a northern village. Say which weather actually hit the glass, and say whether the night after it dropped hard enough to show the draft.
Do not center the call on a utility bill. Center it on sun, cold nights, wind, and the wall type. Call the number on this page.