Windows in West Virginia are often old wood sash on houses that feel every winter wind. Single glass drafts. Cords fail. The bottom rail rots where meltwater sits. A house tucked into a hollow stays damp on the uphill windows and dry, cold, and battered on the side that faces the gap. Newer insulated units fog when the seal goes. Say which problem you see.
The frame and the wall matter as much as the glass. Soft wood at the sill means the opening has been taking water, and a fresh pane will not finish it. Paint fails on the weather side first. Storm windows, where people still have them, change the complaint. Mountain wind finds any gap a valley house might ignore until January is over and the draft remains. Say whether the sash moves or is painted shut.
Bath windows sweat when a tight old house finally gets moisture and has nowhere to send it. A porch-side opening may be protected while the gable end takes the weather. Houses stepping up a hill can have one row of windows in the soil line. Those basement or lower windows stay wet. Describe the floor and the direction. Original trim on an older front is worth naming if you want it kept.
You do not need a full count. The weather wall, the uphill side, or the whole house is enough. Mention old paint that will be disturbed. Screens and locks matter when they are the real failure. This is a mountain window, not a coastal one. Ice, wind, and shade are the forces. A house that sits empty part of the winter should be identified because the sash may have taken the season alone.
Look at the lower rail before you call. Windows in West Virginia fail where old wood meets a long freeze and a damp hollow. Call the number on this page.