Roofing in Anchorage is snow load plus wind off Cook Inlet, on houses heated for months. Higher lots hold the pack. Exposed lots give the wind a clean shot at the rake. Ice at the eave is what a warm attic does all winter. This is not a rainforest roof and not a shed in the Arctic. The covering has to carry that job, and the season for opening it is short.
Stains that spread on cold days are meltwater backing up, not a mystery hole. Look for a bath fan that never left the attic, buried soffit vents, and a valley packed with ice. Metal on a steep Anchorage slope can shed a sheet onto a walk. Asphalt holds snow and then leaks at a boot that went brittle. Say which covering you have and where the stain sits.
Use the long daylight while it exists. A tear-off that slips into the dark months is how a wet deck stays wet. Ask what happens when the boards are soft, and ask about ice protection at the eaves, not only the field. A boot and a flashing are a different visit from a slope that has dammed every winter. Name spruce or birch if limbs are hitting the house.
A flashing that opened after shaking is not the ice story, and Anchorage treats earthquakes as a standing concern. Say if the chimney moved or a ceiling joint showed up after a shake. If a claim is open, photograph the windward edge, the eave, and the room below before the marks get casual. Keep the deductible for the page, not for the speech. People cannot always stand on a snow-loaded slope.
Say which part of Anchorage, and say leaking, damming, or wind-lifted. Mention a warm attic or a limb if those are in play. Water in the house now should be the first fact. The bright season will not hold the ridge for you. Call the number on this page.