Roofing in Honolulu is metal and low-slope work in salt air, with sun that never takes a season off and rain that arrives on the trades. South-shore roofs bake and corrode. Valley roofs take more shower and show the leak indoors faster. Fasteners rust. Sealant cooks. There is no snow load to blame and no freeze to wait for. If water is in the room, the covering has already failed its only job.
Older single-wall houses in this city often have a simple roof you can read from the yard: stained seams, rusty screws, a soft board at the eave. Newer framed houses and ohana roofs add low-slope area where water moves slowly and a bad penetration sits wet. Termites under that leak are part of the same problem. Do not paint the rust and call the visit done.
Decide if this is a fastener and a flashing or a covering that is done. Low-slope underlayment has to tolerate ponding that a steep roof would shrug off, and salt stays in that pond. If the trades are blocked downstairs, the house is wetter and the deck may be too. Say that. A claim photo should show the lifted piece, the rust field, and the room, as three pictures, not one blurry ceiling.
Access on a Honolulu low slope is walking, not a story about steep ice. The risk is a soft spot and a long slide of rust you do not see until you are on it. Schedule the work while the weather lets you dry the cut in, because a windward shower does not check your calendar. Leeward sun will not seal a hole you left open. Say if the deck feels soft.
Say metal or low-slope, south shore or valley, and whether the leak is active. Mention termites if the wood is soft. Name the ohana roof if that is the one overhead. Water on the ceiling tonight should lead the call. Call the number on this page.