Plumbing in Boise freezes on the windward wall and wets basements people blame on a pipe. Canal water and a high water table on clay can imitate a burst. Shut the main if the supply is loose. If the meter moves with fixtures off, chase the supply. If the meter is still, look at grade, the window well, and the lateral first. Know which problem you are handing someone.
A cable clears a clog and does not heal a belly in clay. Ask about a camera if the backup returns. Irrigation water and house water meet only in the mess when a valve fails. Hose bibs aimed at the foothills freeze first, so shut them from inside. Do not send a sump into a line it was never meant to feed. Know where it discharges.
Water heaters fail on their own clock. Name gas or electric, the pan, and the shutoff, and stop using a gas unit if you smell trouble. West-side basements hide a leak until it crosses a room. Older houses often show it on a ceiling you can still open. Say which kind of house so access is part of the call from the start. A tired valve belongs in the same breath.
Sort weather water from supply water. Irrigation day, a canal running full, or melt after a thaw can fill a window well and look like a pipe. Say if the wet spot followed the lateral, the sprinklers, or a freeze. That detail keeps a roof edge from being opened as plumbing. Clay will carry the water past the first stain. Do not skip that sentence when you call.
Say leak, drain, water heater, or a basement that takes canal water, and the part of Boise. Say if you can shut the water off and if the heat is on. A sagging ceiling is not something you bucket through a weekend. Freeze on the foothill side will find the bib you meant to shut. Call the number on this page.