Plumbing in Charlotte splits between older supply lines intown and slab leaks in the subdivisions. Bungalows in Elizabeth, NoDa, and Dilworth may still have galvanized pipe and cast-iron drains that scale, belly, and leak in a wall. Farther out, a warm spot on a slab or a meter that spins with the faucets shut is the clue. Water heaters sit in attics and garages and take the ceiling with them when they go. An ice week freezes a hose bib and a crawl line that coasted through every summer. The main shutoff is the tool you want before any of that.
Say if you have stopped the water, and say supply or drain. A burst heater is not a weeping stop under a lavatory. A slow tub is not automatically the sewer. When several fixtures gurgle as the washer dumps, the building drain or a vent is the topic. Do not open a ceiling for sport once the water is off. Creek water in a low floor drain during a hard rain is a different description from a supply leak, and this city does produce that rain. Tell them which water you have.
A cable opens a clog and leaves a crushed or root-filled line under clay where it was. Ask if the visit clears or repairs, and if a camera comes when the clog returns. Heater work should name the fuel, tank or tankless, where the pan drains, the shutoff, the discharge piping, and haul-away. Attic pans matter in these houses. Running toilets, dead disposals, and valves that will not close are smaller. Say smaller. Thaw a frozen bib without flame in a crawl. After ice, walk the house once the water is on. A limb on the roof can distract you from a burst below.
Outdoor kitchens and yard bibs fail and soak a foundation. Mention them if the brick stays wet. Sewer toward the street and a line toward a septic tank, rare inside the city and less rare on the edge, are not the same call.
Say leak, stoppage, or heater, and say if the main turns. Plumbing in Charlotte is old metal, slab mysteries, and the occasional ice week. Call the number on this page.