Roofing in Salt Lake City is snow, ice dams, and canyon wind. Attic heat melts the snowpack, water runs to the cold eaves, and ice forces the next melt under the shingles and into the walls. You see it as a stain on an exterior wall or a drip from a soffit during a thaw, not always as a hole you can point to from the sidewalk. East winds off Parleys and the other canyons lift tabs, peel ridges, and worry flashings on the benches more than on a sheltered valley street. Hail leaves bruises and is not the same diagnosis as an ice dam. Low-slope porch roofs hold snow that the main roof sheds onto them.
Look from the ground. Ice along the eaves, wavy shingles, missing tabs after a wind night, granules in the gutter, stained fascia. Do not climb a snowy slope. Say when the water shows up: only on a thaw, only after an east wind, or during a summer rain at a boot. A cracked vent boot is a small repair. An ice dam plus a hot attic is a ventilation and a covering problem. Say whether the attic is packed with insulation and whether the bath fans actually leave the building, because those facts feed the dam.
Ask for the scope in writing. Underlayment, eaves protection, new flashing, ridge and soffit ventilation, and what happens if the deck is soft once the shingles come off. Ask who pulls the permit and who hauls the debris. Ask how a lower roof and the gutters will be protected from snow sliding off a steeper upper roof. Metal and composition both exist. Say which you have, and say if a cooler or a solar rack already penetrates the field.
The winter will test the repair. Describe the last thaw, not a generic leak. Call the number on this page.