Windows in Richmond belong to brick houses between the coast and the foothills. Tall wood sash, bay windows on the Fan, and simpler openings on the hills still face humid summers and cool winters. The wood swells. Single glass drafts. Fogged newer units in later neighborhoods are a different repair from a rotten sill on a historic front. Say which opening and which way it faces.
The brick joint is the leak you should not ignore. A soft stool means the wall is taking water. Cords and weights fail. Meeting rails no longer lock. A milky pane can be a smaller job than a sill that has turned soft under a bay. Paint that will be disturbed on an old sash belongs in the call. Church Hill slopes and Fan alleys do not change the physics. They change how hard the weather hits that wall.
Humidity off the James keeps bath windows sweating onto plaster. A top floor under a dark roof bakes and the sash feels it. Basement windows on the low streets take splash. Shade from large trees keeps some sills wet all season. Say whether the sash moves or is painted shut. An attached house may have almost no side glass, so the front and rear openings do all the work.
You do not need a full count. Facade, bay, rear, or the whole house is enough. Mention trim you want kept. This is not a beach window and not a cabin window. It is a river-city window in brick, with pollen, humidity, and the occasional ice. Screens and locks matter only if they are the actual failure.
Look at the lower rail. Windows in Richmond fail where humid air between the coast and the foothills meets old wood and brick. Call the number on this page.