Windows in Kansas get hit, then they get a real winter. Hail pits screens and cracks outer glass on the weather side. The same units, months later, leak air when a north wind leans on the house, and the space between panes fogs after enough hot-cold swings. Older town houses still have wood sash that dried out, painted shut, or went soft at the stool. Ranch houses often have wider glass and less patience for a single stone.
Sort the damage when you call. Impact is a crack or a hole you can point to. A fogged unit is a seal that failed, maybe years after a storm, maybe from age alone. A draft at a meeting rail in January is a different complaint from a west window that broke in June. Count the bad openings and name the rooms. A whole side of the house after a hail core is not the same job as one bath window that rotted because the fan never left the attic.
If a claim is even a maybe, photograph the screen and the crack before you sweep the glass into the trash. You can keep rain and cold out without destroying the pattern. Say whether the stool is wet. Hail can break glass and wind can push the rain through the break into the wall, and those are two facts. Also say if the window still locks. An unlocked sash on the north wall is a winter problem even when the glass looks whole.
Basements change the window story in this state. A below-grade well that fills with hail melt or blowing rain is not a sash conversation, and it is not something to shrug off because the glass is small. Mention wells, hopper windows, and any opening that sits in a window well full of leaves. Upstairs, mention what faces the open side of the lot rather than the neighbor wall.
Kansas will throw stones in one season and a hard wind in the other. Walk the exposed side, note cracks versus fog versus drafts versus soft wood, and call with the count. Call the number on this page.