Windows in Miami are asked to stop hurricane wind, salt, and a sun that does not ease off. Aluminum sliders on older houses get pitted, gritty, and unwilling to lock. Balcony doors on towers take the same salt, plus a stack effect and a height the wind uses. Impact glass and panels are a normal topic here, not a luxury adjective. Start with how many openings, which way they face, and whether the problem is fogged glass, a soft or rotten frame, a leak at the sill, or a unit that no longer closes.
Salt is the daily attacker and wind is the test. Hardware seizes. Weep holes clog with grit. A flange that was never married to the wall lets driven rain into a block cavity, and block does not forgive a wet cavity the way a person hopes. Fog between panes means the seal died in the humidity. That might be a glass unit, or it might mean the frame is done. Ask which one is being proposed before anyone tears out an opening that is still structurally fine.
Shutters, panels, and impact units are part of how this city expects an opening to behave when debris flies. If you have them, say so, and say whether they still close. If you do not, say what you do have. An insert into a rotten frame is a way to hide the problem. A full-frame replacement shows the sill and the edge of the opening. Ask how water is supposed to leave the sill, especially on a house that takes rain sideways off the bay or the ocean.
Say whether this is a single-family block house or a unit where the association controls the exterior. That changes what can be touched. If a policy, a deductible, or a claim is also in play, opening protection is a fact to document, not a promise about how the claim ends. Wind through broken glass and flood across the floor are different. Describe the frames you can put your hand on. Call the number on this page.