Windows in Orlando are a heat problem that becomes a leak problem when the rain arrives sideways. There is no salt chew to lead with. West glass loads the room until the air conditioner is behind before lunch is over. South glass does the same with more hours. Frames haze, seals die in the humidity, and a sill that was fine in the dry weeks stains after one of those standing thunderstorms. Start with how many openings, which rooms bake, and whether you are looking at fog, rot, or water.
Older shaded houses may still have wood units that stick and wick. Newer stucco houses often have flanged units that leak at the joint with the wall rather than through the glass. Fog between panes is a failed seal. Ask if the proposal replaces glass or the whole frame. An insert that leaves a soft frame in place will not survive the next hard rain. Full-frame work is how you find out whether the weather barrier was ever connected.
Impact glass is a choice here, not the everyday assumption it is on the coast. Wind and debris can still arrive with a storm that moved inland, and hail can pit or crack glass. Say if you already have protection and whether it works. Say if you do not. The daily complaint remains heat and glare, and a unit chosen only because it was familiar may do little about a west wall of glass. Ask what is being put in the opening, not for a slogan.
If a policy, a deductible, or a claim is in the same week as the window work, keep them distinct. Document broken glass from wind or hail as what it is. Do not call pond water on the floor a window failure unless the water came through the opening. Describe the rooms that overheat and the sills that stain. Call the number on this page.