Windows in Des Moines break from hail on the face that took the storm, often the west. A cracked outer pane, a torn screen, and dented trim can show up while the roof still looks plausible from the street. Fog in the glass after impact is a dead seal. A drafty winter sash is a different complaint and should not be folded into the storm just because both are annoying. Say which openings actually took the hit.
Look at the west and south walls first. East windows may be fine in the same hour. Wind-driven rain then uses a cracked lite or a bent frame. Stained plaster at the corner means water, not just a mark on the screen. A rotten sill is older than this storm. If a bedroom took the broken glass, say so. Grilles and storms can hide the crack until the light is right. Walk the outside.
One pane is not automatically every window in the house. Say how the openings failed: spidered glass, torn screen, dented casing, or a sash that no longer locks. On brick, the masonry joint still has to be part of any replacement. On a ranch, the flange and the wrap do. Interior trim and the stool change the look when only the storm side is done. Hardware can wait. Open glass cannot.
If hail also bruised the roof, keep the window facts in their own sentences so the call does not swallow them. Drafts at meeting rails still matter in January and they are not hail. Fog between panes can be age or impact; describe what you see. A painted-shut unit in a sleeping room is urgent on its own. Ask what stays and what goes before the scope becomes the whole elevation.
Lead with broken glass or a leak at the storm side. Name the wall. Des Moines hail does not hit every face equally. Call the number on this page.