Plumbing in Columbus fails when rain freezes, lets go, and freezes again. The sink on an exterior wall is the usual victim. So is a sillcock left charged. In older houses galvanized has been closing for years, and the thaw is when it finally opens. Cast iron fails at the hub the same week. Clay gives storm water nowhere to go, so the sump and the floor drain become the basement. Learn the main valve on a dry day, because it will stick if you meet it during the leak.
Water rising from a floor drain is not a supply leak in the ceiling. Say which way it moves. A cable can open a clog and leave a broken or root-filled line, so say clearing or repair. A basement bath changes the drain height. Sump water discharged beside the foundation walks back in on the next storm. Show where that pipe actually ends in the yard.
Basement water heaters fail before dawn or weep down the shell when they are finished. Some newer houses put the heater in a garage, where a cold snap is sharper. Gas versus electric changes the vent. The pan needs a path that is not the floor. A flue tied into an old chimney belongs in the description. Say the fuel, and say if hot water is gone or only leaking.
A weeping stop under a sink becomes a ceiling stain one floor down. If a claim may follow, shut the water and photograph before plaster is opened out of curiosity. A rocking toilet points at the flange. Galvanized that sprays when touched should be shut off, not forced. A drip in this freeze-then-melt pattern will not stay a drip. Most houses here are on city water, so say if yours is not.
Say burst, backup, clog, or water heater, and say if the main will turn. Mention the hose bib. Say if the floor drain gurgles in the rain. Call the number on this page.