HVAC in San Antonio runs from early spring deep into fall, a long season rather than a short summer with a dramatic winter. The attic and the condenser carry that load in serious heat. Hail can mash fins and pack them with debris from shredded trees. A cloudburst then soaks a pad and grows slime in a drain pan that was already working overtime. Heat exists, but it is a brief side job. Lead with cooling, and mention the storm only if it touched the unit.
Airflow and drainage explain most bad days. A choked filter, a return pulling hot attic air, and ducts leaking into that attic will make a solid unit feel finished by late summer. Condensate lines plug with growth and stain ceilings. Coils matted with dust or cottonwood cannot reject heat when the season refuses to end. Say if the house cools in the morning and gives up after lunch. That pattern is a capacity and airflow clue, not a mystery.
After hail, look at the outdoor unit before you blame age. Fins beaten flat are storm damage. So is a disconnect or a fan full of leaf debris from the same wind that threw the ice. Photograph it. If the ceiling stain showed up with the downpour, check whether the stain is under the pan or under a hail-cracked roof. Those two leaks get mixed in this city all the time. A pan leak is this trade. A tile leak is the roof.
Equipment in a hot attic needs room to be serviced and a drain that actually leaves. Ask where the condensate goes and whether the platform blocks the panels. A system that short-cycles may cool the air near the handler and leave the far rooms muggy. Say so. The long runtime is hard on capacitors and contactors. Ask the visit to test those and the drain before anyone declares the whole system finished.
Have the address, where the equipment sits, and the symptom: warm afternoons, a wet ceiling, hail-damaged fins, or a unit that will not start after the storm. Say tile roof if water might be coming from above the handler. Ask for a visit aimed at a long cooling season. Call the number on this page.