Plumbing in Jacksonville includes a freeze, which is the sentence the rest of the state rarely has to say. Hose bibs, exposed lines in a crawl space, and supply pipes on an exterior wall can split on a hard morning and then flood the cavity when the afternoon warms up. That is not a beach surge and it is not a river flood. It is a pipe. The rest of the year looks more familiar: slab leaks in newer houses, galvanized and cast iron in older ones, and drains that meet oak roots and a high river-season water table.
Say whether you have already shut the main, and whether the burst is at a bib you can see or inside a wall you cannot. Older river neighborhoods are full of valves that have not turned in a long time. Do not force a speech about them. Say if they failed. A cable through a drain is not a repair of a broken cast-iron stack, and a stack leak in a plaster wall is a different afternoon from a clogged tub. Ask which one you are buying when someone describes the work.
Water heaters sit in garages, closets, and sometimes in those same crawl-adjacent spaces. Say gas or electric, tank or tankless, leaking or without hot water. A replacement should include the pan, the discharge line, the shutoff, venting where gas needs it, and haul-away. Galvanized lines restrict flow long before they dramatize the failure. If the house still has them, the heater may not be the only piece that is tired. Polybutylene-style gray plastic, where it is still in the ground or the wall, belongs in the description too.
Keep the water types straight. A freeze break is plumbing. A river in the crawl space is flood. Wind-driven rain through a roof is not a sewer. Your policy, deductible, and claim may or may not respond, and this call does not promise that they will. It gets the right trade to the right water. Say beach, river, or inland, and where the water started. Call the number on this page.