HVAC in Cheyenne has two storms sitting on one system: wind on the flue and hail on the condenser fins. A furnace can draft poorly when the gust stacks on the wall with the intake, and the outdoor unit can stop moving air because the fins were folded by ice. Either one leaves the house uncomfortable while the equipment appears to run. Look at the terminations and the side yard before you blame the thermostat. Dust after a long blow plugs the filter and imitates a dead blower.
Windward rooms never match a hallway thermostat in this town. That can be infiltration through sashes the wind works all year, or ducts that leak into an attic the gust is scrubbing. Ask what was ruled out. If you smell combustion trouble, stop the unit. The heat exchanger and the flue are not a comfort debate. Hail-dimpled fins should be said in the first sentence after a storm, because the unit will keep running and still fail to cool when the warm weather shows up.
Replacement should respect the exposure. An open lot on the south or east edge is not a sheltered street near the capitol, even though both get hail. Ask for a load that includes the wind and the glass, not a copy of the old label. Efficiency stickers compare a test. They are not a promise about fuel. Matched indoor and outdoor equipment is a different scope from a new condenser hung on an old coil.
Schedule the look while someone can stand at the outdoor unit and see the terminations without a gale making it theater. After hail, the fins and the dented top are evidence. After a pure wind week, the complaint is drafts and a filter black with grit. Say which week you just had. High-efficiency condensate lines that freeze in a blow are a shutdown, not a mystery. Mention PVC pipes out the rim if that is what you have.
Say heat or cooling, the part of town, and whether hail hit the outdoor unit or the wind is stealing the rooms. If the house is uncomfortable now, say so. Cheyenne will not give the equipment a still month. Call the number on this page.